The Answers toAll Your QuestionsCheck out our most common customer enquires.
Can I buy a subscription for someone as a gift?
Of course! The Little Bee Box subscriptions make an AMAZING and GENEROUS baby gift. It’s easy too! Just indicate this on the product page where it says “Is this for you or a gift?” and at checkout by entering the name and the address of your recipient in the shipping address section. For single boxes, you can also do this and a gift notification will be sent to the recipient. You can always also enter a personalized note inside any of your gifted boxes.
I just placed my order, when can I expect my subscription to arrive?
Within 24 hours, you will receive an email confirmation with an estimated time of delivery. We do our best to deliver each box two weeks prior to the start of either the applicable age (i.e. for the 0-3 month box, we will try to deliver two weeks before the due date) or climate (i.e. for the winter box, we will try to deliver two weeks before the start of the winter season).
What countries do you ship to?
We are currently shipping only in the USA
How much is shipping and how long does it take?
Each box has a flat rate of $10.00 . Our gift options and pre-pay yearly options have shipping included in the price.
The shipping cost is not included in our subscription box price because we want to maximize the items you receive in each package and heighten the box experience. At times, the box may weight may exceed the shipping costs charged and, in this case, we will cover the additional charges. message us at Admin@kybosbabyclothing.com for more info.
What's your return policy?
All sales are final. We do not provide refunds for change of heart or shipping delays outside of our control. We cannot accept returns due to hygienic reasons. However, we appreciate your business and under the following conditions we will consider accepting returns and providing replacement products: if you receive your product in faulty condition or there is substantial damage to items in shipping. To be considered, please email us a high-resolution photo of the damaged or faulty product within 7 days of receiving your box. Additional shipping costs may apply. Please email: Admin@kybosbabyclothing.com. For more information see Terms and Condition.
Why did I receive a product that is different than the one on your website?
In rare cases, products may vary in color, manufacturer or model due to availability, manufacturer changes or shipping times. We stand behind all products that we ship. All variances will be similar in quality and features, and will be of equal or greater value.
What's your cancellation policy?
Subscriptions may be cancelled under the following conditions:
- We've made cancelling easy! Just email us at Admin@kybosbabyclothing.com at any time to get your account details and a hassle-free cancellation option. If you would like to cancel your membership, you must do so before the next box is packaged and shipped or you will continue to be billed as per the terms herein. Those details can be viewed in your account at any time.
- If the subscription is cancelled within 5 days of initial purchase/sign up and no products have been shipped by Happy Baby Boxes, then a full refund and cancellation shall be provided.
- See Refund Policy regarding refunds.
For more info, please email Admin@kybosbabyclothing.com and see Tearms and Conditions .
Is the The Little Bee Box subscription and gift boxes only for new parents? Or existing parents too?
While The Little Bee Box are the perfect product for new parents, we find that lots of repeat parents still enjoy our subscription and gift boxes because they might need or want new clothing, essentials and toys. Babies go through A LOT of stuff; we make it easy for new AND existing parents to get through baby’s first year and we are constantly researching and sourcing new “must haves.”
What do I do if I have twins??
First of all, congrats!! That is double the fun, so just double your order and send us a note; For more info, please email Admin@kybosbabyclothing.com.
What COVID-19 precautions are Little Bee Box taking?
Little Bee Box is taking the pandemic VERY seriously and is taking ALL recommended precautions, including using masks and gloves during handling, individually wrapping most items and ensuring that all items are not in contact with anyone for a minimum of 3 days before shipping.